Tag Archives: contact centre

Analyst impressions of Brazil and Colombia

Posted on March 22, 2012 by Mark Hillary

Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Daniel Hong, the lead analyst focused on customer interaction … Continue reading →

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It’s time to reconsider Brazil for contact centers

Posted on August 11, 2011 by Mark Hillary

The contact center industry in Brazil has become increasingly introspective over the past few years. The Brazilian economy continues to grow, unlike the malaise of the EU and US, and that means customer service centers are in demand. Global players … Continue reading →

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Ovum: Brazil’s contact centers must diversify

Posted on March 9, 2011 by Mark Hillary

Consulting firm Frost & Sullivan (F&S) recently predicted strong growth in the Brazilian contact center market over the next few years. IT Decisions comments on the findings.

Posted in Analysis, Audio, Comment, Economics, Interviews | Tagged , , , , , , , , , , , , , , , , , , , , | 11 Comments