Tag Archives: south america

Team retention – culture eats strategy for lunch

Posted on March 21, 2012 by Mark Hillary

Last week a group of international industry analysts visited São Paulo in Brazil and Bogotá in Colombia to explore how the customer experience company Teleperformance is operating in South America. In this video Gabriel Toscana, the Nearshore Division COO for Teleperformance, gives … Continue reading →

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HfS: Govt should give incentives to IT providers

Posted on August 24, 2011 by Mark Hillary

How do governments usually promote the IT sector in their country? Sponsor some trade missions where IT companies fly out to meet potential customers, or take out the ‘platinum’ sponsorship position at a big conference? How successful is that approach … Continue reading →

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This much I know: Claudio Martins, CIO, GM

Posted on June 9, 2011 by Mark Hillary

Claudio Martins has been working in senior IT positions at General Motors (GM) in different regions worldwide over the last decade and was appointed as CIO for South America in 2010. In a few soundbites, the executive gives some of … Continue reading →

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